Frequently Asked Questions

Everything you need to know about shopping with Zoe Sydney.

How long does shipping take?

Standard shipping typically takes 3-7 business days within Australia, while international orders may take 10-21 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.

How do I find my correct size?

Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by emailing our customer service team.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Klarna for our Australian customers.

Are your materials sustainably sourced?

Zoe Sydney is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and sustainable packaging to minimize our environmental footprint.